Returns & Exchanges
RAYMOND WEIL offers a 30-day return policy for all timepieces purchased through our online boutique, provided they are in their original, unworn condition with all protective packaging intact. We are committed to ensuring your complete satisfaction with every precision-crafted luxury watch.
Initiate Your Return
Log into your account or visit our returns portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Prepare the Package
Place the timepiece in its original presentation box with all manuals, warranty cards, and tags, ensuring the security seal remains unbroken.
Apply Shipping Label
Affix the provided pre-paid insured shipping label to your package to ensure your luxury item is protected during transit back to our service center.
Inspection and Refund
Once our master watchmakers verify the condition of the return, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing